Frequently Asked Questions
What is the typical return window?
Wellcomer’s standard return window is 30 days from the date of purchase, subject to product condition and approval requirements.
What condition is required for a full refund?
Products generally need to be unopened, unused, and returned in their original packaging to qualify for a full refund.
Do opened or used items qualify for return?
Opened or used items may still be accepted, but they can carry a 15 to 20 percent restocking fee depending on product type.
How long is the limited warranty?
Most Wellcomer products carry a one-year limited warranty from the date of purchase.
What is not covered by the warranty?
Damage caused by misuse, punctures from sharp objects, fire, water, overexerted zippers, and ordinary wear are not covered.
Where should warranty requests be sent?
Warranty requests should be sent to support@ejaee.com with purchase details and a description of the issue.