Warranty Policy
Wellcomer’s current support policy combines return guidance and a one-year limited warranty framework for eligible products.
Return highlights
- Return requests should be initiated within 30 days of purchase.
- Unused products in original packaging may qualify for a full refund.
- Opened or used products may incur a 15 to 20 percent restocking fee.
- Return shipping is generally the customer’s responsibility unless the item is defective or dead on arrival.
Warranty highlights
- One-year limited warranty from the date of purchase
- Proof of purchase required
- Coverage applies to defects or malfunctions within the warranty period
- Repairs or replacements are provided at Wellcomer’s discretion
Not covered
- Misuse or normal wear and tear
- Punctures from sharp objects
- Damage from fire or water
- Zipper or booth damage caused by overexertion or mishandling
Warranty claims
Send requests to support@ejaee.com with contact information, purchase details, and a description of the issue.
Returns address
Ejaee, Inc., 1510 N. White Ave., Suite B, La Verne, CA 91750.